Let's Build Something Amazing Together
Welcome to T&H WebWorks! These terms outline our partnership approach to creating exceptional websites. We believe in transparency, quality, and building long-term relationships with our clients.
Our Digital Services
We craft modern, high-performance websites that drive business growth:
- Custom website development using cutting-edge technologies
- E-commerce platforms that convert visitors into customers
- Performance optimization for lightning-fast loading
- Ongoing maintenance and security updates
- SEO and digital marketing strategies
- Hosting and domain management solutions
How We Work Together
Every project starts with understanding your vision. We'll create a detailed project roadmap with clear milestones and timelines. While we strive to meet all deadlines, we may need to adjust timelines based on:
- Your feedback and revision requests
- Scope changes or feature additions
- Third-party integrations or dependencies
- Complex technical requirements
We'll always communicate any changes transparently and work with you to find the best solutions.
Investment & Payment
We believe in fair, transparent pricing. Here's how our payment process works:
- Custom quotes based on your specific project needs
- 50% deposit to begin work (secures your project slot)
- Milestone payments for larger projects
- Final payment upon project completion and your approval
- All pricing discussed upfront - no hidden fees
What We Need From You
For us to create your dream website, we'll need your collaboration on:
- Your brand assets, content, and vision
- Timely feedback during the design process
- Access to existing systems (if updating a current site)
- Clear communication about your business goals
- Final approval before we launch your site
Your Website Ownership
Once you've paid in full, you own everything we build for you! This includes:
- All custom code written specifically for your project
- Design elements and visual assets we create
- Full access to your website files and database
- Complete control over your digital presence
We keep rights to our general development methods and may showcase your project in our portfolio (with your permission).
Our Quality Guarantee
We stand behind our work with a comprehensive 60-day warranty covering:
- Bug fixes and technical issues in our code
- Cross-browser compatibility problems
- Mobile responsiveness issues
- Performance optimization tweaks
- Security updates and patches
This doesn't cover new features, content changes, or issues caused by third-party services - but we're always here to help!
Fair Use & Limitations
We're committed to delivering exceptional results, but we want to be transparent about limitations:
- Our liability is limited to the project cost
- We're not responsible for hosting or domain issues
- Third-party service problems are outside our control
- We can't guarantee specific search engine rankings
Project Changes & Flexibility
We know projects evolve! Here's how we handle changes:
- Minor tweaks and adjustments are included
- Major scope changes will be quoted separately
- We'll always discuss costs before additional work
- Your satisfaction is our priority
Privacy & Confidentiality
Your business information is safe with us. We maintain strict confidentiality and never share client data. Check out our Privacy Policy for the full details on how we protect your information.
Ending Our Partnership
While we hope for long-term relationships, either party can end the agreement with 7 days written notice. If that happens:
- You pay for work completed up to that point
- We deliver all completed work and files
- Both parties keep confidential information private
- We part ways professionally and respectfully
Questions or Concerns?
We're here to help! If you have any questions about these terms or our services:
- Email us: hello@thwebworks.com
- Call us: (515) 865-3192
- We respond within 24 hours