Your Privacy Matters
At T&H WebWorks, we treat your privacy like we treat our code - with care, security, and attention to detail. Here's exactly what information we collect and why:
Information We Collect
We only collect what we need to build your amazing website:
- Contact details when you reach out (name, email, phone)
- Project information to understand your needs
- Business details to create relevant content
- Website analytics to improve our services
- Payment information for billing (securely processed)
How We Use Your Data
Your information helps us deliver exceptional service:
- Respond to your inquiries quickly and personally
- Build and deliver your custom website
- Send project updates and important communications
- Provide ongoing support and maintenance
- Improve our services based on feedback
- Comply with legal and tax requirements
We Don't Sell Your Data
Period. We never sell, rent, or trade your information. We only share data when:
- You give us explicit permission
- We need trusted partners to deliver your project (like hosting providers)
- Required by law or to protect our legal rights
- Part of a business merger (you'd be notified)
Fort Knox-Level Security
We protect your data like it's our own source code:
- Encrypted data transmission (SSL certificates)
- Secure cloud storage with access controls
- Regular security audits and updates
- Limited team access on a need-to-know basis
- Industry-standard security practices
Website Analytics & Cookies
We use analytics to make our website better (just like we optimize yours!):
- Page views and user behavior (anonymous data)
- Device and browser information for compatibility
- Geographic data for service improvement
- Performance metrics to optimize loading speeds
Cookies help us remember your preferences and provide a better experience. You can disable them, but some features might not work perfectly.
Third-Party Tools & Services
To build amazing websites, we sometimes use trusted third-party services:
- Hosting providers for reliable website performance
- Analytics tools to understand how sites perform
- Payment processors for secure transactions
- Email services for communication
We only work with reputable providers who meet our security standards.
Client Project Confidentiality
When you hire us, your project details are locked down tight:
- All project information remains strictly confidential
- We sign NDAs when requested
- Project files are stored securely and access-controlled
- We only keep data as long as needed for support
- Your business secrets stay secret
Your Data, Your Control
You're in complete control of your information:
- Request a copy of all data we have about you
- Ask us to correct any inaccurate information
- Request deletion of your personal data
- Opt out of any marketing communications
- Object to how we process your data
Just email us and we'll take care of it within 48 hours.
Data Retention
We keep your information only as long as necessary:
- Active project data: Duration of project + 2 years for support
- Contact information: Until you ask us to remove it
- Analytics data: Anonymized after 26 months
- Financial records: 7 years for tax compliance
Policy Updates
We may update this policy as our services evolve. When we do:
- We'll notify you via email for major changes
- Updates will be posted on our website
- The "effective date" will be updated
- Continued use means you accept the changes
Questions About Privacy?
We're always happy to explain our privacy practices:
- Email: hello@thwebworks.com
- Phone: (515) 865-3192
- Response time: Within 24 hours